:root{font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#172c43;background:#f3f6f9;font-size:14px;--navy:#102b43;--teal:#087f84;--muted:#6c7d8e;--border:#e1e8ed;--green:#168669}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:3px}button{cursor:pointer;border:1px solid var(--border);background:white;color:#264155;border-radius:7px;padding:10px 14px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-weight:600}button:hover{background:#eff6f6;border-color:#bad4d5}button:disabled{opacity:.45;cursor:not-allowed}button.primary{background:var(--teal);color:#fff;border-color:var(--teal)}button.danger{background:#ed565c;border-color:#ed565c;color:white}button.ghost{border:0;background:transparent}button.small{padding:6px 10px;font-size:12px}.icon{width:19px;height:19px;display:inline-block;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}.shell{display:grid;grid-template-columns:210px 1fr;min-height:100vh}.sidebar{background:var(--navy);color:#b9cad7;display:flex;flex-direction:column;position:fixed;width:210px;height:100vh;padding:26px 16px}.brand{display:flex;align-items:center;gap:10px;color:white;letter-spacing:1.2px;font-weight:750;font-size:17px;padding:0 8px}.brand-mark{color:#69d1d0;font-size:28px}.brand-sub{font-size:10px;letter-spacing:2.7px;padding:3px 45px 32px;color:#8aabbf}.nav-label{font-size:10px;letter-spacing:1.8px;padding:8px 13px;color:#7d99ac;text-transform:uppercase}.nav{display:flex;flex-direction:column;gap:5px;margin:5px 0 22px}.nav button{justify-content:flex-start;border:0;background:transparent;color:#c5d4df;padding:12px;font-weight:500}.nav button.active{background:#23465c;color:white;border-left:3px solid #59caca;padding-left:9px}.nav button:hover{background:#1c3d53}.nav .icon{margin-right:4px}.sidebar-bottom{margin-top:auto;border-top:1px solid #335064;padding:19px 8px 4px;font-size:12px;line-height:1.8}.sidebar-bottom span{display:block;color:#7895a8;font-size:11px}.main{grid-column:2}.topbar{height:76px;background:#fff;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 30px;gap:20px}.crumb{font-size:12px;color:var(--muted)}.crumb b{font-weight:500;color:#324c62}.identity{display:flex;align-items:center;gap:12px}.avatar{width:37px;height:37px;background:#e4f1f2;color:#217a7e;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:650}.identity small{display:block;color:var(--muted);font-size:11px;margin-top:3px}.workspace{padding:26px 30px 22px;max-width:1900px;margin:auto}.heading{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:22px;gap:14px}h1{font-size:25px;letter-spacing:-.7px;margin:0 0 8px;font-weight:650}h2{font-size:15px;letter-spacing:-.2px;margin:0;font-weight:650}h3{font-size:13px;margin:0 0 12px}.subtle{color:var(--muted);font-size:12px;line-height:1.6}.actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap}.badge{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:600;padding:5px 9px;border-radius:5px;background:#edf3f7;color:#486074;white-space:nowrap}.badge.green{background:#e1f5ee;color:#147c5f}.badge.amber{background:#fff2dc;color:#9a681a}.badge.red{background:#fce9eb;color:#c64b55}.badge.teal{background:#e0f3f3;color:#087a80}.dot{display:inline-block;width:6px;height:6px;background:currentColor;border-radius:50%}.banner{background:#fff7e9;border:1px solid #f0dfbf;color:#8e6521;padding:11px 15px;border-radius:7px;font-size:12px;display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:20px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:22px}.stat{background:white;border:1px solid var(--border);border-radius:9px;padding:17px 20px;display:flex;align-items:center;gap:16px}.stat-icon{width:41px;height:41px;background:#edf6f7;color:#298c92;border-radius:11px;display:grid;place-items:center}.stat:nth-child(4) .stat-icon{color:#c18d35;background:#fff5e5}.stat b{font-size:26px;font-weight:620;display:block;line-height:1.2;margin-top:4px}.stat small{font-size:11px;color:var(--muted)}.dashboard{display:grid;grid-template-columns:minmax(230px,.85fr) minmax(320px,1.45fr) minmax(290px,1fr);gap:18px;align-items:start}.card{background:white;border:1px solid var(--border);border-radius:10px;overflow:hidden;box-shadow:0 2px 4px #15334b02}.card-head{display:flex;align-items:center;justify-content:space-between;padding:19px 20px;border-bottom:1px solid #edf1f4;gap:8px}.card-body{padding:20px}.row{display:flex;align-items:center;justify-content:space-between;gap:10px}.stack{display:grid;gap:18px}.call-banner{padding:9px 11px;background:#e8f6f2;color:#178564;border-radius:5px;font-size:12px;display:flex;align-items:center;gap:7px}.caller{text-align:center;padding:24px 0 20px}.caller .avatar{margin:0 auto 12px;width:62px;height:62px;background:#e5eff9;color:#437caa;font-size:22px}.caller h2{font-size:19px;margin-bottom:6px}.caller .number{font-size:13px;color:#657b90;margin-bottom:10px}.call-time{font-size:24px;font-variant-numeric:tabular-nums;letter-spacing:1px;margin-top:14px}.controls{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:4px 0 12px}.controls button{flex-direction:column;font-size:10px;padding:12px 3px;background:#f7f9fb;font-weight:500;gap:7px}.controls button.selected{background:#e1f3f1;color:#077d7c;border-color:#7fc3bf}.full{width:100%}.separator{height:1px;background:var(--border);margin:20px 0}.queue-self{display:flex;justify-content:space-between;align-items:center;margin:11px 0;font-size:12px}.queue-self strong{font-weight:500}.phone-foot{padding:12px 15px;background:#f8fafb;border-top:1px solid var(--border);font-size:11px;color:#70869a;display:flex;gap:8px;align-items:center}.property-heading{padding:20px;display:flex;gap:12px;align-items:center}.property-icon{height:46px;width:46px;background:#e9eee8;color:#5b7f69;border-radius:8px;display:grid;place-items:center}.property-heading h2{font-size:20px;margin-bottom:5px}.tabs{display:flex;gap:24px;padding:0 20px;border-bottom:1px solid var(--border)}.tabs button{border:0;border-radius:0;border-bottom:2px solid transparent;padding:12px 0;font-size:12px;color:var(--muted)}.tabs button.active{border-color:var(--teal);color:var(--teal)}.greeting{background:#edf8f6;border-left:3px solid #48a99f;border-radius:6px;padding:18px;margin-bottom:20px}.eyebrow{text-transform:uppercase;letter-spacing:1.3px;font-size:10px;font-weight:700;color:#318a81;margin-bottom:11px}.greeting p{font-size:18px;line-height:1.55;letter-spacing:-.3px;margin:0;font-weight:550}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px;margin-bottom:20px}.detail-grid .detail{padding:14px;border:1px solid var(--border);border-radius:6px}.detail p{margin:8px 0;font-size:12px;line-height:1.6}.detail .subtle{font-size:10px}.field{display:block;margin-bottom:15px}.field>span{display:block;font-size:12px;margin-bottom:7px;font-weight:550}.field small{display:block;margin-top:6px;color:var(--muted);font-size:11px}input,select,textarea{border:1px solid #d7e1e8;border-radius:6px;background:#fff;color:#243c52;width:100%;padding:10px 11px}input:focus,textarea:focus,select:focus{outline:2px solid #73c3be;border-color:transparent}textarea{resize:vertical;min-height:90px;line-height:1.5}label:has(input[type=checkbox]){display:flex;align-items:center;gap:8px}input[type=checkbox]{width:auto}a{color:var(--teal);text-decoration:none}a:hover{text-decoration:underline}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px}th{font-weight:550;font-size:10px;color:#7890a2;background:#f8fafc;letter-spacing:.4px;text-transform:uppercase;padding:12px 15px;white-space:nowrap}td{padding:13px 15px;border-top:1px solid #edf1f4;vertical-align:middle}td small{display:block;margin-top:4px;color:var(--muted);font-size:10px}tbody tr:hover{background:#f9fcfc}.mini-table th,.mini-table td{padding:10px;font-size:11px}.waiting{display:flex;justify-content:space-between;gap:8px;padding:12px 0;border-top:1px solid #eef2f4;font-size:12px}.waiting small{font-size:10px;display:block;margin-top:5px;color:var(--muted)}.waiting time{color:#bc8636;font-size:11px}.member{display:flex;align-items:center;gap:9px;padding:10px 0}.member .avatar{width:28px;height:28px;font-size:10px;background:#edf1f6;color:#6c8095}.member>div:nth-child(2){flex:1;font-size:12px}.member small{display:block;font-size:10px;color:#8595a4;margin-top:3px}.history-card{margin-top:22px}.footer{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:#899aa9;padding-top:19px}.footer .actions{gap:16px}.toolbar{display:flex;justify-content:space-between;gap:12px;margin-bottom:20px}.search{max-width:360px}.empty{text-align:center;padding:38px 20px;color:var(--muted);line-height:1.8}.empty .icon{width:32px;height:32px;margin-bottom:12px}.cards-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.property-tile{padding:22px}.property-tile h2{font-size:18px;margin:15px 0 8px}.property-tile p{font-size:12px;color:var(--muted);line-height:1.7;min-height:40px}.two-col{display:grid;grid-template-columns:1.2fr 1fr;gap:22px}.integration{display:flex;gap:15px;padding:21px;border-bottom:1px solid var(--border)}.integration:last-child{border:0}.integration>div:nth-child(2){flex:1}.integration p{font-size:12px;line-height:1.7;color:var(--muted);margin:7px 0}.integration-icon{width:42px;height:42px;border-radius:9px;background:#e8f3f4;display:grid;place-items:center;color:#318d92;font-weight:700}.notice{padding:14px;background:#f1f6f9;color:#587188;border-radius:6px;font-size:12px;line-height:1.7;margin-bottom:16px}.list{margin:0;padding-left:18px;color:#657c8e;font-size:12px;line-height:2}.prewrap{white-space:pre-wrap;font-size:13px;line-height:1.8;overflow-wrap:anywhere}.login{min-height:100vh;display:grid;place-items:center;background:#102b43}.login .card{max-width:410px;width:calc(100% - 36px);padding:30px}.login h1{margin:18px 0 10px}.login p{color:var(--muted);line-height:1.6;font-size:13px}.loading{padding:50px}dialog{border:1px solid #dfe7ed;border-radius:12px;max-width:660px;width:calc(100% - 36px);padding:0;color:#20394e;box-shadow:0 20px 80px #001d3c30}dialog::backdrop{background:#102a435c;backdrop-filter:blur(3px)}dialog .modal-body{padding:24px}dialog .card-head{padding:20px 24px}dialog .close{border:0;padding:3px;font-size:23px;line-height:1;color:#6e8597}dialog table{font-size:11px}dialog audio{width:100%;margin:18px 0}.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:22px}.error{color:#bb414c;font-size:12px;line-height:1.6}#toast{position:fixed;bottom:25px;right:25px;z-index:100;padding:15px 20px;background:#153b4d;color:white;border-radius:9px;box-shadow:0 5px 25px #001c3b25;max-width:440px;display:none;font-size:13px;line-height:1.6}#toast.show{display:block}.number-pad{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;margin:16px 0}.number-pad button{font-size:21px;padding:16px}.connection{display:flex;gap:8px;align-items:center}.beta{font-size:9px;letter-spacing:1px;border:1px solid #3a5e70;padding:2px 5px;margin-left:5px;color:#8db4c4;border-radius:3px}.help-lines{font-size:12px;color:#5d7385;line-height:1.8}code{font-size:11px;background:#edf3f7;padding:3px 5px;border-radius:3px}.call-selection{padding:12px 18px;border-bottom:1px solid var(--border)}.record-pill{font-size:10px;color:#bc4a54;display:flex;gap:5px;align-items:center}button.link{background:none;border:0;padding:0;color:var(--teal);font-size:12px}.note-item{padding:12px 0;border-bottom:1px solid var(--border);font-size:12px;white-space:pre-wrap}.note-item small{color:var(--muted);display:block;margin-top:7px}.selection-row{background:#edf8f6}.report-note{padding:14px 20px;color:#75899a;font-size:11px;line-height:1.6}.demo-role{max-width:140px;padding:7px;font-size:11px}.phone-config{display:flex;justify-content:space-between;font-size:11px;gap:10px;margin:15px 0 0}.count{background:#edf4f7;color:#4f6f83;padding:3px 6px;border-radius:4px;font-size:10px}.mobile-brand{display:none}.recordings-list{display:grid;gap:10px}.recording{padding:12px;border:1px solid var(--border);border-radius:7px}.recording audio{margin-bottom:0}.statusline{font-size:11px;margin:10px 0;color:#668094}.split{display:grid;grid-template-columns:1fr 1fr;gap:14px}.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
@media(min-width:1600px){.workspace{padding:32px 38px}.dashboard{grid-template-columns:300px minmax(400px,1.6fr) minmax(330px,1fr)}.greeting p{font-size:21px}}@media(max-width:1200px){.shell{grid-template-columns:175px 1fr}.sidebar{width:175px;padding:25px 12px}.brand{font-size:14px;padding:0}.brand-sub{font-size:8px;padding-left:36px}.workspace{padding:22px 20px}.dashboard{grid-template-columns:250px 1fr}.queue-panel{grid-column:1/-1}.queue-panel .card-body{display:grid;grid-template-columns:1fr 1fr;gap:25px}.queue-panel .separator{display:none}.queue-panel .team-section{border-left:1px solid var(--border);padding-left:25px}.cards-grid{grid-template-columns:repeat(2,1fr)}.stat{padding:13px;gap:10px}.topbar{padding:0 20px}}@media(max-width:800px){.shell{display:block}.sidebar{position:static;width:auto;height:auto;padding:12px 15px}.brand-sub,.nav-label,.sidebar-bottom{display:none}.brand{font-size:16px}.nav{flex-direction:row;overflow:auto;margin:10px 0 0;gap:4px}.nav button{font-size:11px;white-space:nowrap;padding:9px}.nav button.active{border-left:0;border-bottom:2px solid #59caca;padding:9px}.nav .icon{display:none}.topbar{height:65px;padding:0 16px}.identity .avatar{display:none}.workspace{padding:20px 14px}.stats{grid-template-columns:repeat(2,1fr);gap:10px}.dashboard{grid-template-columns:1fr}.queue-panel{grid-column:auto}.queue-panel .card-body{display:block}.queue-panel .team-section{padding:15px 0 0;border:0}.heading{flex-wrap:wrap}.heading h1{font-size:23px}.two-col,.cards-grid{grid-template-columns:1fr}.footer{gap:12px;flex-wrap:wrap}.banner{align-items:flex-start;font-size:11px}.toolbar{flex-wrap:wrap}.detail-grid{gap:10px}.card-body{padding:17px}.topbar .crumb{display:none}.stats .stat-icon{width:35px;height:35px}.split{grid-template-columns:1fr}}
/* Administration and queue board */
.admin-tabs{margin-bottom:22px}.access-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:22px}.access-summary>div{background:#fff;border:1px solid var(--border,#dfe7ed);border-radius:12px;padding:20px}.access-summary b{display:block;font-size:29px;color:#12324a;margin-bottom:5px}.access-summary span{font-size:12px;color:#677b89}.permission-list{border:1px solid #dfe7ed;border-radius:10px;overflow:hidden}.permission-row{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:12px 14px;border-bottom:1px solid #e9eef1}.permission-row:last-child{border:0}.permission-row strong{font-weight:500;font-size:12px}.permission-row small{display:block;color:#71818e;font-size:10px;margin-top:3px}.permission-row select{max-width:140px;flex-shrink:0}.ldap-result{color:#156c60;font-size:13px;line-height:1.5}.queue-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:22px}.queue-summary-card{display:block;text-align:left;background:white;border:1px solid #dbe5e9;border-radius:12px;padding:18px;cursor:pointer}.queue-summary-card.selected{border:2px solid #218a7e;padding:17px;background:#f0faf7}.queue-summary-card .row>span{font-size:11px;color:#768692}.queue-summary-card strong{font-size:13px;color:#244353}.queue-counts{display:flex;gap:35px;margin-top:20px}.queue-counts b{display:block;font-size:25px;color:#183c4b}.queue-counts small{display:block;font-size:11px;font-weight:400;color:#6f838d;margin-top:4px}.board-toolbar{flex-wrap:wrap}.board-toolbar select{width:auto;min-width:140px}.board-layout{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:20px;align-items:start}.operator-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(185px,1fr));gap:12px}.operator-tile{border:1px solid #dce7e3;border-top:4px solid #3f9d7f;border-radius:9px;background:#fff;padding:12px;min-width:0;box-shadow:0 2px 4px #183c4b04}.operator-tile.status-amber{border-top-color:#d6a746}.operator-tile.status-blue{border-top-color:#6294cd}.operator-tile.status-teal{border-top-color:#278b96}.operator-tile.status-gray{border-top-color:#a1adb6;background:#f7f9fa}.operator-title{display:flex;gap:8px;align-items:center;margin-bottom:14px}.operator-title strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.operator-extension{font-size:11px;padding:5px 6px;background:#edf3f2;border-radius:4px;font-weight:700;color:#244754}.operator-tile .badge{font-size:10px;padding:4px 6px}.badge.blue{background:#eaf2fd;color:#3a69a6}.operator-tile time{font-family:monospace;font-size:11px;color:#6e818c}.operator-call{min-height:50px;padding-top:13px;font-size:11px;color:#73828b;line-height:1.5}.operator-call strong{display:block;color:#34505f;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.operator-call small{display:block;font-size:10px}.operator-queues{display:flex;flex-wrap:wrap;gap:4px;margin:8px 0}.operator-queues span{font-size:10px;background:#f1f5f6;color:#617886;border-radius:4px;padding:3px 5px}.operator-actions{display:flex;gap:5px;margin-top:10px}.operator-actions:empty{display:none}.operator-actions button.small{font-size:10px;padding:6px 8px;min-height:28px}.waiting-board .card-body{padding:0 16px}.waiting-board .waiting{padding:16px 0;gap:8px}.waiting-board .waiting strong{font-size:12px}.waiting-board .waiting small{display:block;line-height:1.6}.waiting-board time{font-size:12px;color:#98701e}.board-note{font-size:11px;line-height:1.6;margin-top:16px}.board-toolbar .search{flex:1;min-width:190px}input[readonly]{background:#f2f5f7;color:#657785}dialog{max-height:90vh;overflow:auto}dialog .permission-list{max-height:290px;overflow:auto}
@media(min-width:1700px){.operator-grid{grid-template-columns:repeat(auto-fill,minmax(205px,1fr))}}
@media(max-width:1150px){.board-layout{grid-template-columns:1fr}.waiting-board .card-body{display:flex;gap:24px;flex-wrap:wrap}.waiting-board .waiting{min-width:200px}.access-summary{gap:8px}.access-summary>div{padding:14px}.queue-counts{gap:20px}}
@media(max-width:650px){.queue-summary{grid-template-columns:1fr}.access-summary{grid-template-columns:repeat(2,1fr)}.operator-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.operator-actions button.small{font-size:9px}.permission-row{padding:10px;gap:8px}.permission-row select{max-width:100px}.queue-counts{justify-content:space-between}.board-toolbar>*{width:100%}}
/* Property knowledge, transfer directory and supervisor controls */
.property-context{margin-bottom:20px}.property-context .actions{flex-wrap:wrap}.property-context .notice{margin-bottom:12px}.faq-item{border-bottom:1px solid #e2e9ed;padding:13px 0}.faq-item summary{font-size:13px;font-weight:600;color:#234557;cursor:pointer;line-height:1.5}.faq-item p{font-size:13px;line-height:1.7;color:#526b78;margin:10px 0}.faq-item>small{display:block;margin-top:8px;color:#7c8990;font-size:11px}.screenpop-photo{width:calc(50% - 8px);max-height:135px;object-fit:cover;border-radius:8px;margin:10px 8px 0 0}.knowledge-layout{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(240px,1fr);gap:22px;align-items:start}.knowledge-layout aside{display:grid;gap:18px}.photo-grid{padding:16px;display:grid;gap:16px}.photo-grid figure{margin:0}.photo-grid img{width:100%;max-height:250px;object-fit:cover;border-radius:8px}.photo-grid figcaption{font-size:12px;color:#617582;margin:9px 0}.profile-info{padding:20px}.profile-info p{font-size:12px;line-height:1.6;color:#637a86}.check-list{display:grid;gap:12px;margin:15px 0}.check-list label{font-size:13px}.check-list input{width:auto;margin-right:6px}.phonebook-row{padding:14px 0;display:flex;align-items:center;justify-content:space-between;gap:16px;border-bottom:1px solid #e3e9ed}.phonebook-row strong{font-size:13px}.phonebook-row small{display:block;font-size:12px;color:#6e808b;margin-top:5px}#transfer-book{max-height:360px;overflow:auto;margin:10px 0 20px}.supervisor-lanes{display:grid;grid-template-columns:repeat(auto-fit,minmax(270px,1fr));gap:18px;margin-top:20px}.queue-lane{border:1px solid #dce5ea;border-radius:12px;background:#f4f7f9;min-height:290px;transition:background .15s,border-color .15s}.queue-lane.drag-over{background:#e1f4ec;border:2px dashed #14816c}.queue-lane .card-head{background:#fff;border-radius:12px 12px 0 0;padding:18px 14px}.queue-lane small{font-size:11px;color:#758995}.lane-calls{padding:12px;display:grid;gap:12px}.live-call-card{display:block;text-align:left;background:#fff;border:1px solid #d5e3e8;border-left:4px solid #3b9991;border-radius:8px;padding:14px;cursor:pointer}.live-call-card[draggable=true]{cursor:grab}.live-call-card strong{font-size:13px}.live-call-card .row{flex-wrap:wrap;gap:8px;margin-bottom:9px}.live-call-card p{font-size:12px;color:#3d6674;margin-bottom:0}.lane-waiting{padding:0 16px 16px}.lane-waiting .row{padding:8px 0;border-top:1px solid #e0e9ec}.lane-waiting time{font-size:12px;color:#91722c}.supervisor-controls{display:grid;gap:10px;margin:20px 0}.supervisor-controls button{justify-content:center}.queue-self small{display:block;color:#72838e;font-size:11px;margin-top:6px}#knowledge-property{min-width:210px;max-width:360px}#summary-result{font-size:13px;line-height:1.7}
@media(max-width:850px){.knowledge-layout{grid-template-columns:1fr}.knowledge-layout .photo-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.supervisor-lanes{grid-template-columns:1fr}.screenpop-photo{max-height:180px}}
.cms-layout{display:grid;grid-template-columns:260px minmax(0,1fr);gap:20px;align-items:start}
.cms-search{display:flex;gap:8px;flex:1;min-width:240px}.cms-search input{width:100%;min-width:0}
.cms-tree{position:sticky;top:20px;max-height:75vh;overflow:auto}.cms-tree-item{display:block;width:100%;border:0;border-bottom:1px solid #e7edee;border-radius:0;text-align:left;background:white;padding:15px 16px;color:#244354;line-height:1.5;white-space:normal;overflow-wrap:anywhere}
.cms-tree-item small{display:block;font-weight:400;color:#6d818b;margin-top:4px}.cms-tree-item.active{background:#eaf5f0;color:#14755f;box-shadow:inset 3px 0 #168669}.cms-tree-item:hover{background:#f0f6f4}
.cms-document{overflow:hidden;min-height:520px}.cms-document-head{padding:28px 32px 16px;border-bottom:1px solid #e3ebea}.cms-document-head h1{margin:10px 0 15px;font-size:27px;line-height:1.3;overflow-wrap:anywhere}
.cms-content{padding:24px 32px 36px;color:#2e4856;font-size:15px;line-height:1.8;overflow-wrap:anywhere;overflow-x:auto}.cms-content h1,.cms-content h2,.cms-content h3,.cms-content h4{line-height:1.4;margin:26px 0 12px;color:#143447}.cms-content>:first-child{margin-top:0}.cms-content p{margin:0 0 16px}.cms-content figure{margin:20px 0}.cms-content img{display:block;max-width:100%;height:auto;max-height:620px;object-fit:contain;border-radius:10px;margin:16px 0}.cms-content figcaption{font-size:12px;color:#70818a}.cms-content ul,.cms-content ol{padding-left:26px;margin:12px 0 24px}.cms-content table{width:100%;border-collapse:collapse;margin:18px 0}.cms-content td,.cms-content th{padding:12px;border:1px solid #dce7e4;text-align:left;white-space:normal}.cms-content th{background:#f0f6f4}.cms-content details{padding:14px 16px;border:1px solid #dce7e4;border-radius:8px;margin:12px 0}.cms-content summary{cursor:pointer;font-weight:600}.cms-content details[open] summary{margin-bottom:12px}.cms-content blockquote{border-left:3px solid #5d9a85;margin:20px 0;padding:8px 20px;background:#f0f6f4}.cms-content pre{white-space:pre-wrap;background:#f2f6f5;padding:16px;border-radius:8px}.cms-content a{color:#127b65;text-decoration:underline}.cms-content .missing-media{display:block;padding:16px;border:1px dashed #bdab7d;background:#faf7ed;color:#796434;margin:12px 0}.cms-preview-article{max-height:360px;overflow:auto;border:1px solid #dce7e4;border-radius:10px;margin:16px 0}.cms-empty{padding:60px 32px;text-align:center}.cms-empty p{max-width:450px;margin:16px auto 24px;line-height:1.7}.import-warnings{margin:16px 0;padding:12px;background:#fff8e9;border-radius:8px}.import-warnings ul{max-height:180px;overflow:auto;padding-left:22px}.import-warnings li{overflow-wrap:anywhere}
@media(max-width:950px){.cms-layout{grid-template-columns:210px minmax(0,1fr)}.cms-content,.cms-document-head{padding:20px}}@media(max-width:700px){.cms-layout{grid-template-columns:1fr}.cms-tree{position:static;max-height:250px}.cms-document{min-height:350px}.cms-search{min-width:100%}}
.layout-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:18px;align-items:start;margin-bottom:20px}.layout-grid .layout-item{min-width:0;grid-column:span var(--panel-span,6);position:relative}.layout-item>.card,.layout-item>.stat,.layout-item>.queue-summary-card,.layout-item>.operator-tile,.layout-item>.queue-lane{width:100%;margin:0}.layout-item>.cms-tree{position:static}.layout-item>.layout-panel-tools[hidden]{display:none}.layout-panel-tools{display:flex;flex-wrap:wrap;gap:6px;align-items:center;justify-content:space-between;padding:8px;background:#e6f1f1;border:1px solid #a8c9c8;border-radius:8px 8px 0 0;color:#1f575c;min-width:0}.layout-panel-tools button{font-size:11px;padding:5px 7px;min-height:30px}.layout-panel-tools .layout-grip{cursor:grab;border-color:transparent;background:transparent;justify-content:flex-start;text-align:left;min-width:0}.layout-grip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:190px}.layout-size-tools{display:flex;gap:4px;align-items:center}.layout-panel-tools select{width:auto;max-width:110px;font-size:10px;padding:6px}.layout-toolbar{display:flex;gap:16px;flex-wrap:wrap;justify-content:space-between;align-items:center;padding:12px 16px;margin:-4px 0 22px;border:1px solid #dbe7e9;border-radius:8px;background:#f8fbfb}.layout-toolbar strong{display:block;font-size:12px;color:#365b68}.layout-toolbar [role=status]{display:block;font-size:11px;color:#68818c;margin-top:4px;max-width:650px}.layout-toolbar button{font-size:11px;padding:8px 12px}.layout-editing .layout-item{outline:1px dashed #8aabaa;outline-offset:3px;border-radius:9px}.layout-editing .layout-item>.card,.layout-editing .layout-item>.operator-tile,.layout-editing .layout-item>.queue-lane,.layout-editing .layout-item>.queue-summary-card{border-top-left-radius:0;border-top-right-radius:0}.layout-grid .layout-drop-before{box-shadow:0 -5px 0 #087f84}.layout-grid .layout-drop-after{box-shadow:0 5px 0 #087f84}.layout-grid .layout-dragging{opacity:.45}.layout-item .layout-grid{margin-bottom:0}.layout-grid.access-summary .layout-item>div:not(.layout-panel-tools){background:white;border:1px solid #dce5eb;border-radius:10px;padding:20px}.layout-grid.access-summary .layout-item b{display:block;font-size:25px;color:#183b50}.layout-grid.access-summary .layout-item span{font-size:11px;color:#69808d}.sidebar{overflow-y:auto}.layout-item>.cms-document{min-height:400px}
@media(max-width:1200px){.layout-grid>.layout-item[data-span="3"],.layout-grid>.layout-item[data-span="4"],.layout-grid>.layout-item[data-span="5"]{grid-column:span 6}.layout-grid>.layout-item[data-span="8"],.layout-grid>.layout-item[data-span="9"]{grid-column:span 12}}
@media(max-width:700px){.layout-grid>.layout-item{grid-column:span 12!important}.layout-toolbar{align-items:flex-start}.layout-toolbar .actions{width:100%}.layout-panel-tools{gap:8px}.layout-grip span{max-width:160px}}
/* Client administration */
.clients-details{display:grid;grid-template-columns:minmax(250px,1fr) minmax(0,2fr);gap:20px}.client-contact-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.client-facts{margin:0}.client-facts dt{font-size:11px;font-weight:700;color:#70808d;text-transform:uppercase;margin-top:16px}.client-facts dd{margin:6px 0 18px;overflow-wrap:anywhere}.clients-directory td{max-width:300px;overflow-wrap:anywhere}.clients-directory small{display:block;margin:6px 0}.client-channel{display:grid;grid-template-columns:1fr;gap:5px;padding:12px 0;border-bottom:1px solid #e8edef;overflow-wrap:anywhere}.client-channel .badge{justify-self:start}.client-email{overflow-wrap:anywhere}.contact-entry{display:flex;gap:8px;margin-bottom:10px}.contact-entry input{min-width:0;flex:1}.client-json{white-space:pre-wrap;overflow-wrap:anywhere;max-height:400px;overflow:auto;background:#f4f7f8;padding:14px;font-size:12px}.client-contact h3{margin-top:15px}.client-group .card-body p{overflow-wrap:anywhere}.field select[multiple]{height:auto;min-height:120px}.field select[multiple] option{padding:7px}.clients-details.layout-grid,.client-contact-grid.layout-grid{grid-template-columns:repeat(12,minmax(0,1fr))}@media(max-width:900px){.clients-details,.client-contact-grid{grid-template-columns:1fr}.contact-entry{flex-wrap:wrap}}
.floating-phone{position:fixed;z-index:1000;width:min(350px,calc(100vw - 16px));max-height:calc(100dvh - 16px);border:1px solid #9bb9c0;border-radius:14px;background:#fff;box-shadow:0 16px 56px #09294145;overflow:hidden}.floating-phone-bar{display:flex;align-items:center;gap:5px;padding:7px;background:#102b43;color:#fff}.floating-phone-bar button{background:transparent;color:#fff;border-color:#577080;font-size:12px;padding:7px}.floating-phone-bar .phone-drag-handle{display:flex;align-items:center;gap:9px;flex:1;text-align:left;cursor:move;touch-action:none;border:0;min-width:0}.phone-drag-handle span{overflow:hidden}.phone-drag-handle small{display:block;font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:175px;color:#bbd3df}.floating-phone-content{max-height:calc(100dvh - 84px);overflow:auto;overscroll-behavior:contain}.floating-phone-content[hidden]{display:none}.floating-phone-content>.card{border:0;border-radius:0;margin:0}.floating-phone .card-head{padding:10px 16px}.floating-phone .card-body{padding:14px 16px}.floating-phone .caller{padding:10px 0}.floating-phone .caller .avatar{width:42px;height:42px;font-size:14px}.floating-phone .caller h2{font-size:17px;margin:9px 0}.floating-phone .call-time{font-size:22px;margin-top:9px}.floating-phone .controls{gap:6px}.floating-phone .controls button{padding:9px 5px}.floating-phone .phone-foot{padding:9px;font-size:10px}.floating-phone .queue-self{padding:8px 0}.floating-phone .phone-config{display:flex;flex-wrap:wrap;gap:8px}

/* Assigned-number messaging */
.sms-layout{display:grid;grid-template-columns:minmax(240px,1fr) minmax(360px,2fr);gap:20px;align-items:start}.sms-threads{max-height:640px;overflow:auto}.sms-thread{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid #e5eaf0;border-radius:0;padding:18px;background:transparent}.sms-thread strong{margin-right:10px}.sms-thread small,.sms-thread span{display:block;margin-top:6px}.sms-thread.selected{background:#eaf4f1}.sms-messages{display:flex;flex-direction:column;gap:12px;max-height:440px;overflow:auto;margin-bottom:20px}.sms-bubble{padding:14px 16px;border-radius:12px;background:#f0f3f6;max-width:85%;align-self:flex-start;overflow-wrap:anywhere}.sms-bubble.outbound{background:#e4f1ec;align-self:flex-end}.sms-bubble p{white-space:pre-wrap;margin:0 0 8px}.sms-bubble small{font-size:11px;color:#556577}@media(max-width:850px){.sms-layout{grid-template-columns:1fr}.sms-threads{max-height:240px}}
.sms-layout.layout-grid{grid-template-columns:repeat(12,minmax(0,1fr))}

/* Pointer-driven panel movement and resizing */
.layout-item{position:relative}.layout-grip,.layout-resize{touch-action:none;user-select:none}.layout-grip{cursor:grab}.layout-pointer-moving{outline:2px dashed #078487;z-index:3;opacity:.85}.layout-pointer-moving .layout-grip{cursor:grabbing}.layout-resize{position:absolute;bottom:0;right:0;width:32px;height:26px;padding:0;border-radius:8px 0 8px 0;border:1px solid #a4c8c5;background:#e0f1ef;color:#075f62;cursor:ew-resize;z-index:5}.layout-resize[hidden]{display:none}.layout-resizing{outline:2px solid #078487}.layout-editing .layout-grid>.layout-item{grid-column:span var(--panel-span)!important}.sms-ownership{background:#f3f6f8;border:1px solid #dce5eb;border-radius:8px;padding:12px;display:flex;gap:12px;align-items:center;justify-content:space-between;margin:12px 0;flex-wrap:wrap}
/* Persistent, mouse-adjustable navigation; scrolling does not move its resize edge. */
@media(min-width:801px){.shell{grid-template-columns:var(--sidebar-width,210px) minmax(0,1fr)}.sidebar{width:var(--sidebar-width,210px);padding:0;overflow:visible}.sidebar-scroll{height:100%;overflow-y:auto;overflow-x:hidden;padding:26px 16px;display:flex;flex-direction:column;scrollbar-width:thin}.sidebar .nav button{text-align:left;white-space:normal;overflow-wrap:anywhere}.sidebar .brand{flex-wrap:nowrap;font-size:16px}.sidebar .brand-sub{padding:3px 8px 24px;font-size:9px;letter-spacing:1.8px}.sidebar .nav-label{letter-spacing:1px}.sidebar-resizing,.sidebar-resizing *{cursor:col-resize!important;user-select:none!important}#sidebar-resize{display:block;position:absolute;top:0;right:-4px;width:9px;height:100%;padding:0;border:0;border-radius:0;background:transparent;cursor:col-resize;touch-action:none;z-index:30}#sidebar-resize:hover,#sidebar-resize:focus-visible{background:#58c6c68c;outline:2px solid #58c6c6}.main{min-width:0}}
.sidebar-tools{display:flex;flex-wrap:wrap;gap:5px;margin-top:12px}.sidebar-tools button{font-size:10px;padding:4px 6px;background:#23465c;color:#d5e4ee;border-color:#456579}.sidebar-tools #sidebar-status{width:100%}.phone-error{margin-top:10px;color:#91412d;background:#fff1ec;overflow-wrap:anywhere}@media(max-width:800px){#sidebar-resize,.sidebar-tools{display:none}.sidebar-scroll{display:contents}}

/* A real panel follows the pointer; only its placeholder is reordered. */
.layout-grid>.layout-placeholder{grid-column:span var(--panel-span);min-height:64px;border:2px dashed #078487;border-radius:10px;background:#07848712;display:grid;place-items:center;pointer-events:auto}
.layout-placeholder::before{content:"Drop here";font-size:12px;font-weight:600;color:#08777b}
.layout-grid>.layout-pointer-moving{pointer-events:none;opacity:.94;box-shadow:0 18px 45px #12384b40;will-change:transform;transition:none!important}
.layout-pointer-moving *{pointer-events:none!important}.layout-pointer-active,.layout-pointer-active *{cursor:grabbing!important;user-select:none!important}
@media(prefers-reduced-motion:reduce){.layout-item{animation:none!important;transition:none!important}}
/* Direct manipulation: a quiet header grip and an edge instead of sizing buttons. */
.layout-panel-tools{padding:0;background:#f6f9fb;border:0;border-bottom:1px solid #e5edf0;border-radius:12px 12px 0 0;min-height:30px}
.layout-panel-tools .layout-grip{width:100%;max-width:none;display:flex;gap:8px;padding:6px 12px;margin:0;border:0;border-radius:12px 12px 0 0;color:#65808c;font-size:12px;min-height:30px;box-shadow:none}
.layout-panel-tools .layout-grip:hover{background:#edf5f5;color:#087f84}.layout-grip span{max-width:none}
.layout-editing .layout-item{outline:none;border-radius:12px;box-shadow:0 0 0 1px #d6e3e8,0 4px 16px #183b5010}
.layout-editing .layout-item:hover,.layout-editing .layout-item:focus-within{box-shadow:0 0 0 1px #71b4b5,0 6px 20px #183b5014}
.layout-item>.layout-resize{position:absolute;top:34px;bottom:8px;right:-7px;width:14px;height:auto;min-height:24px;padding:0;border:0;border-radius:8px;background:transparent;color:inherit;cursor:ew-resize;z-index:6;outline-offset:1px}
.layout-resize::after{content:"";position:absolute;top:50%;left:5px;width:3px;height:30px;max-height:80%;transform:translateY(-50%);border-radius:3px;background:#90b9bf;opacity:.35;transition:opacity .15s}
.layout-item:hover>.layout-resize::after,.layout-resize:focus::after,.layout-resizing>.layout-resize::after{opacity:1;background:#087f84}
.layout-toolbar{background:transparent;border:0;padding:0 0 12px;margin:0 0 16px;border-bottom:1px solid #e1e9ed;gap:12px}
.layout-toolbar strong{font-size:13px;color:#315364}.layout-toolbar [role=status]{font-size:12px}.layout-toolbar button{border-radius:9px}
.incoming-call-popup{position:fixed;inset:auto 24px 24px auto;margin:0;padding:24px;width:min(400px,calc(100vw - 32px));max-height:calc(100dvh - 32px);overflow:auto;box-sizing:border-box;border:1px solid #d3e5e9;border-top:3px solid #149b89;border-radius:18px;background:#fff;color:#17394c;box-shadow:0 24px 70px #102b4333;z-index:10050;animation:incoming-appear .22s ease-out}
.incoming-call-popup::backdrop{background:transparent;pointer-events:none}
.incoming-call-top{display:flex;align-items:center;gap:10px}.incoming-call-top .eyebrow{color:#087f78;font-size:10px;letter-spacing:.12em}.incoming-property{display:block;max-width:180px;font-size:12px;margin-top:4px;overflow-wrap:anywhere}
.incoming-call-symbol{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:#def4ed;color:#087f78;font-size:22px;flex-shrink:0}
.incoming-call-top .incoming-float{margin-left:auto;padding:4px 0 4px 8px;font-size:11px;color:#476b7a;background:none;border:0;white-space:nowrap;box-shadow:none}
.incoming-caller{margin:22px 0 18px}.incoming-caller h2{font-size:24px;line-height:1.25;margin:0 0 6px;overflow-wrap:anywhere}.incoming-caller p{color:#66818e;font-size:14px;margin:0}
.incoming-greeting{background:#f3f8f9;border:1px solid #e4edef;border-radius:11px;padding:14px}.incoming-greeting .eyebrow{font-size:10px;color:#65808c}.incoming-greeting p{font-size:13px;line-height:1.55;margin:6px 0 0;white-space:pre-wrap;overflow-wrap:anywhere;max-height:160px;overflow:auto}
.incoming-actions{display:grid;grid-template-columns:1fr 1.5fr;gap:10px;margin-top:20px}.incoming-actions button{justify-content:center;min-height:44px;border-radius:11px;font-weight:600;font-size:13px}.incoming-actions .incoming-answer{background:#087f78;border-color:#087f78;color:#fff}.incoming-actions .incoming-decline{background:#fff5f4;border-color:#f1d9d6;color:#a4423b}.incoming-error{font-size:12px;color:#a4423b;line-height:1.5}.incoming-error[hidden]{display:none}
@keyframes incoming-appear{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:600px){.incoming-call-popup{right:16px;bottom:16px;padding:20px}.incoming-property{max-width:140px}}
@media(prefers-reduced-motion:reduce){.incoming-call-popup{animation:none}.layout-resize::after{transition:none}}

.floating-phone[popover]{margin:0;padding:0;inset:auto;color:#17394c}.floating-phone::backdrop{background:transparent;pointer-events:none}

.incoming-knowledge{margin-top:12px;width:100%;justify-content:center;background:#f7fafb;border:1px solid #dfeaec;color:#245866;font-size:12px;border-radius:9px}.incoming-knowledge[hidden]{display:none}
.cms-tree nav>[data-action="cms-more"]{margin:12px}.cms-search{flex:1;min-width:220px}#cms-import-selection{margin:16px 0}#cms-import-selection .check-list{max-height:190px;overflow:auto}